2025 was our biggest year yet. Working as a Tier 1 contractor for Netomnia and YouFibre, our engineers completed 9,579 installs, rising from 426 in January to a peak of 1,016 in October, alongside 1,665 service calls.
Quality kept pace with growth. Our average completion rate across the year was 94%, and our 7-day early life failure rate stayed below 1% in every month. We carried out 1,158 audits with a 95% pass rate.
We also met our key service levels. All reported defects were resolved within 72 hours, 94% of CBTs with no light were repaired within 48 hours, and every Openreach candid was resolved within 48 hours of initial reporting.
Most importantly, we recorded zero RIDDOR incidents or accidents all year.
Thank you to every member of our team, and to the partners who trust us with their networks.
